Return Policy
At KicksBox, we want you to be fully satisfied with your purchase. If, for any reason, you are not completely happy with your order, we offer a straightforward return process under the following conditions:
Eligibility for Returns:
Returns are accepted within 30 days of delivery.
Items must be unused, unopened, and in the original packaging.
Shoe display boxes should be in original, undamaged condition.
Non-Returnable Items:
Customized or personalized products.
Items marked as "final sale" or discounted in a clearance section.
Return Process:
Please contact us at shay@kicksboxx.com to initiate a return.
Depending on your location, you will receive exact instructions on how to handle the return. Usually, you will be provided with a return label so you can drop off the package at the nearest USPS or UPS office, or we will send a carrier to pick it up.
Once your return is processed, we will issue a refund to your original payment method. Please note that it may take up to 15-20 business days for the refund to appear in your account.
Exchanges are subject to availability. If you wish to exchange an item, please contact us for further instructions.
Shipping Costs:
Customers are responsible for the cost of return shipping unless the item is defective or we made an error in your order.
Defective or Damaged Items:
If your product arrives defective or damaged, please contact us immediately so we can arrange for a return or exchange at no additional cost.
We strive to provide high-quality products and services. If you have any questions, don’t hesitate to reach out to us.
